The short version: When you use this website or hire Manawave for services, you agree to these terms. We deliver the work described in our agreement with you. You pay on time. We do not guarantee specific results (no honest marketing agency does). If you have a problem, talk to us first; we will work to fix it.
01. Accepting these terms
By accessing our website or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the site or our services. These Terms apply to both website visitors and clients, with additional client-specific provisions where noted.
02. Our services and engagement
Manawave Marketing provides productized marketing services for local service and wellness businesses, including AI search visibility, local SEO, social media management, reputation management, content production and repurposing, and email marketing automation.
For client engagements, the specific scope, deliverables, timeline, and fees are governed by a separate Service Agreement or invoice between Manawave and the client. These Terms supplement, and do not replace, that Service Agreement. If there is a conflict, the Service Agreement controls.
03. Fees, payment, and refunds
Sprint engagements
The 30-Day Setup Sprint is a one-time, fixed-price engagement of $1,997 USD. Payment is due in full before work begins, or 50% upfront and 50% at Day 15 if we have agreed to split billing in writing.
Care Plan engagements
Care Plan tiers are billed month-to-month in advance. The first month is billed on the engagement start date and recurs on that same date each month thereafter. Annual prepay is offered at a 2-month discount. Care Plans may be canceled with 30 days written notice; you remain responsible for any work in progress through the notice period.
Late payment
Invoices not paid within 15 days of the due date may incur a 1.5% per month late fee (or the maximum permitted by law, whichever is lower). Continued non-payment after 30 days may result in pausing or terminating service.
Refunds
We do not offer blanket refund guarantees. We do not promise specific marketing results in any given timeframe (see section 07). However, if we materially fail to deliver work specified in your Service Agreement, contact us at hello@manawavemarketing.com. We will work in good faith to resolve the issue, which may include redoing work, extending the engagement, or partial refund of unperformed work at our discretion.
04. Your responsibilities as a client
To deliver our work effectively, we need timely cooperation from you. Specifically:
- Access: Provide timely access to the accounts, platforms, and information we need (Google Business Profile, social accounts, email platform, website CMS, etc.).
- Approvals: Review and respond to drafts, copy, and asset approvals within 5 business days. Delays in your approvals may shift the project timeline.
- Accurate information: Provide accurate business information. You are responsible for the truthfulness of claims made about your business.
- Compliance: Ensure your business and its offers comply with applicable laws (advertising, licensing, professional regulation, etc.). We will follow your direction within reasonable judgment.
- Communication: Designate a primary point of contact who can respond to questions and make decisions.
05. Intellectual property and content ownership
Your content stays yours. Upon full payment of any invoice for a deliverable, you own the content we create specifically for your business (blog posts, social posts, email copy, graphics produced for you).
Our tools and methodology stay ours. We retain ownership of our internal templates, frameworks, software, scripts, and proprietary methodology. You receive a license to use any of our pre-existing assets only as embedded in your final deliverables.
Third-party content: any stock photos, music, or third-party assets we use on your behalf are licensed under their respective terms, which may pass through to you.
Portfolio rights: unless you tell us otherwise in writing, we may reference our work for you (anonymized metrics, screenshots, general descriptions) in our portfolio and marketing materials. We will never share your customer data, internal documents, or anything confidential.
06. Confidentiality
We will not disclose your non-public business information to any third party except as needed to deliver our services (with vendors bound by confidentiality) or as required by law. You agree to keep our internal pricing, methodology, and proprietary documents confidential.
07. Disclaimers and what we don't promise
No guaranteed results. Marketing outcomes depend on many factors outside our control: your market, your competition, seasonal demand, your operations, the quality of your service, platform algorithm changes, and more. We do not guarantee specific lead volume, ranking position, revenue increase, or conversion rate. We commit to delivering the work specified, on time, at the spec promised, with full transparency about what is and is not working.
Realistic timelines: We tell every client that results in our channels typically appear in the following ranges: Reputation and visibility wins in 60-90 days; AI search citations in 90-180 days; content compounding at 4-6 months; SEO compounding at 6-12 months. These are estimates, not promises.
Website "as is": This website is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the site's availability, accuracy, or fitness for a particular purpose.
08. Limitation of liability
To the maximum extent permitted by law, Manawave Marketing and its team members will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or loss of business opportunity, arising from your use of our services or website.
Our total cumulative liability for any claim related to our services or these Terms will not exceed the total fees you paid us in the 6 months preceding the claim.
Some jurisdictions do not allow these limitations; in those cases, our liability is limited to the maximum extent allowed by law.
09. Termination
By you: You may terminate a Care Plan with 30 days written notice to hello@manawavemarketing.com. Sprint engagements are one-time and complete on delivery; they are not terminated mid-flight under normal circumstances.
By us: We may terminate or pause services for non-payment, breach of these Terms, abusive behavior toward our team, or if we determine the engagement is no longer viable. We will give you written notice and a reasonable cure period where appropriate.
After termination: We will return access to your owned accounts and deliver any completed work that has been paid for. Outstanding invoices remain due. Confidentiality and intellectual property provisions survive termination.
10. Governing law and disputes
These Terms are governed by the laws of the State of Hawaii, United States, without regard to conflict of law principles. Any dispute arising from these Terms or our services will first be attempted to be resolved through good-faith direct discussion. If that fails, the parties agree to non-binding mediation in Kauai County, Hawaii (or remote by mutual agreement) before initiating any formal proceeding. Any court action will be brought exclusively in the state or federal courts located in Hawaii.
11. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top and, for active clients, notify you via email. Continued use of the website or our services after changes constitutes acceptance.
Questions about these Terms? Email hello@manawavemarketing.com.